Refund policy

Fresh flowers are perishable, so we don't accept returns.

Damaged flowers: If more than 10% of a bunch arrives damaged, we refund the damaged stems in that bunch at the price paid. Report it within 3 hours of delivery: email hello@bulkflowersdepot.com with your order number and a photo of the damaged stems.

Damage caused by flowers not being put in water properly is not covered. Natural variation in colour, size and bloom stage, and the outer guard petals that protect the bloom in transit, are not damage.

Example: 25 stems at $2.00 a stem. 2 damaged stems (under 10%): no refund. 8 damaged stems: $16.00 refund.

On delivery: Check your order as soon as it arrives.

Delivery fees: Delivery fees are not refunded.